Privacy Policy

1. Information we collect

We collect information you give us directly, information generated when you use Sizzbe, and information from partners who help us run the service.

Information you provide

• Account details such as your name, phone number, email address, and profile photo.
• Orders and reservations, including the restaurants you choose, items ordered, special instructions, and delivery addresses.
• Reviews, ratings, and messages you post or send through the app, including to our support team.
• Restaurant partner information such as business name, address, contact details, and documents submitted during onboarding.

Information collected automatically

• Location, when you allow it, to show nearby places and estimate delivery times. You can turn this off in your device settings.
• Device and usage data such as device type, operating system, app version, IP address, pages viewed, and crash reports.
• Cookies and similar technologies on our website to keep you signed in, remember preferences, and understand how the site is used.

Information from others

• Payment providers confirm whether a payment succeeded. We do not store your full card or wallet credentials.
• Restaurant partners may share order status and fulfilment details.

2. How we use your information

• Create and manage your account and verify your phone number.
• Process orders, reservations, payments, and refunds.
• Show relevant restaurants, menus, and offers, including ones near you.
• Send order updates, security alerts, and support responses.
• Send promotional messages where you have agreed to receive them. You can opt out at any time.
• Detect, prevent, and investigate fraud, abuse, and security issues.
• Analyse usage to fix bugs and improve Sizzbe.
• Comply with legal obligations and enforce our terms.

3. How we share information

We do not sell your personal information. We share it only with:

• Restaurant partners, who receive the details needed to prepare and fulfil your order or reservation.
• Service providers who host our infrastructure, process payments, send messages, and provide analytics, under contracts that limit how they use your data.
• Authorities when required by law or to protect the rights, safety, and property of Sizzbe, our users, or others.
• A successor business if Sizzbe is involved in a merger, acquisition, or sale of assets.

4. How long we keep information

We keep your information for as long as your account is active and as needed to provide the service. After you delete your account, we delete or anonymise your personal information unless we need to keep it to meet legal, tax, or accounting requirements, resolve disputes, or prevent fraud.

5. How we protect information

We use administrative, technical, and physical safeguards, including encryption in transit and access controls, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Your rights and choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your account and associated personal information.
• Object to or restrict certain processing.
• Withdraw consent you have previously given.
• Opt out of marketing messages.

You can update most details in the app. For anything else, email us at privacy@sizzbe.com. We may need to verify your identity before acting on your request.

7. Children

Sizzbe is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has given us their information, contact us and we will delete it.

8. International transfers

Your information may be stored and processed in countries other than your own. Where we transfer data internationally, we take steps to make sure it remains protected in line with this policy.

9. Changes to this policy

We may update this policy from time to time. When we make material changes, we will notify you in the app or by other means before they take effect. The date at the top of this page shows when it was last updated.

10. Contact us

If you have questions about this policy or how we handle your data, email us at privacy@sizzbe.com.